OUR TERMS OF SERVICE
All you need to know about deposits, cancellations, booking and rescheduling. This page also shows our Privacy Policy & Online Store Policy.
INTRODUCTION
Please read these Terms of Service (“Terms”) carefully before using the Services.
Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms.
These Terms apply to everyone who accesses or uses a Service.
By accessing or using a Service you agree to be bound by these Terms.
If you disagree with any part of these Terms then you may not access the Service.
Definitions
TH Detailing Ltd (“us”, “we”, or “our”).
Customer (“You”, “Your”)
The Service/Services means (“any service provided by TH Detailing”).
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions and the Parties agree to submit to the exclusive jurisdiction of the courts of England.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between the parties regarding our Services, and supersede and replace any prior agreements we might have between us regarding the Services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.
What constitutes a material change will be determined at Our sole discretion.
By continuing use our Services after those revisions become effective, You agree to be bound by the revised terms.
If you do not agree to the new Terms, please stop using the Service.
Quotations
All quotations are valid for 14 days, unless the condition of vehicle has drastically changed or deteriorated as deemed by us.
Payment
Payment is due immediately upon completion of the Service, unless agreed in writing by us.
All late payments will be subject to 25% compensation being added to the invoice.
Payment can be made by cash, card, PayPal or Bank Transfer.
Cheques are not accepted.
A receipt will be given at your request via email.
If you have paid a booking fee online, in store or over the phone, we will take payment for the remainder of the balance with your preferred payment method.
If you have paid in full online, a receipt can be issued upon request via email.
Booking Fee
All Services require a non-refundable 50% booking fee to be paid at the time of booking over the phone, online or in store to secure the appointment unless otherwise stated by a member of the TH Detailing team.
This booking fee can be paid via Cash, Card , Card whilst on the phone, by PayPal or Bank Transfer.
We can alternatively send a payment link directly to your email or mobile number.
Failure to pay the booking fee will result in your appointment being cancelled without notice.
Online bookings
Online bookings require a 50% non-refundable booking fee or payment in full via card via our online booking system on our website to secure the appointment.
Vehicle sizes
Vehicle sizes are determined by what the manufacturer states they are on their website.
Right of Refusal
We reserve the right to refuse to work on any vehicle for any reason.
Cancellations or Rescheduling by You
Should you need to cancel or reschedule a Service, you must provide notice by email or other electronic communication no less than 7 working days prior to the time the booking was scheduled for.
Failure to do so will result in up to 100% of the agreed service being billed to you, even if a booking fee was paid, we will recover the remainder from you.
If in the instance you were required to pay a non-refundable booking fee to secure the booking and cancel before the 5 day period, this will be retained by us as compensation with no refund being applicable.
When requesting another booking after a cancellation you will be asked for a partial or full payment to secure any future booking.
All appointments are subject to our availability.
Cancellations or Rescheduling by Us
We will use all reasonable endeavours to complete all Services on the day we have agreed.
We will only cancel or amend bookings in exceptional circumstances or where the weather is unsuitable.
If the weather is unsuitable, You will be invited to drop the vehicle off at our studio.
Booking fee refunds will be allocated at our discretion.
Service
Services will be provided in cooperation with Us.
We will advise You in most cases as to the appropriate Service based upon the information provided by You.
Should You choose a lower level of Service than is appropriate for the condition of the vehicle or than is recommended by Us, we will not warrant the effectiveness of the lesser Service.
For vehicles which have issues with mold, or vehicles which are extremely dirty, there may be an additional fee to cover specialist PPE and products, which will be dicussed with you prior to work commencing. Should you decline this fee, we have the right to refuse to work on any vehicle for any reason.
Confirmation
Appointments are not confirmed until agreed in writing by Us.
It is Your responsibility to ensure the receipt and accuracy of any confirmation of booking sent by Us.
For verbal bookings it is Your responsibility to request written confirmation.
Removal of Items
You must ensure, prior to the Service commencing, it is requested that the vehicle to be worked on is emptied of all personal and non-fixed items within the car.
It is Your responsibility to remove and reinstall child seats.
Mobile Work Space
We operate with the use of a van and require ample work space when operating our mobile service.
We may require access to the inside of the vehicle thus will require adequate space around the vehicle to allow the doors to be opened without the risk of injury to any persons or damage to our equipment, your vehicle or your property.
It is Your responsibility to ensure that You can accommodate this requirement prior to booking.
We reserve the right to refuse to work in what We consider to be an unsafe working environment.
Insurance
We have the following insurances in place:
[Public Liability up to £5,000,000]
[Motor Traders Policy to transport, store and work with vehicles]
We are not covered by insurance when operating on a public highway (a vehicle parked on the road or footpath) thus We will not do so. We ask that you seek permission of the land owner prior to any booking.
Timescales
Service bookings are often made without the vehicle in question being seen in advance and as such the level of Service and estimated completion time and cost to You may alter.
We will advise You of any necessary proposed alteration to the agreed Services but such alteration will not be compulsory and will not be charged for or actioned until You have approved it
The arrival time is an estimate and can fluctuate due to the condition of other scheduled works, weather, traffic and other circumstances outside of Our control.
Arrival and completion times or days is not the essence of the contract.
Late arrival by Us does not constitute a breach of contract by Us nor does such lateness permit you to cancel the booking without charge.
If you are booked in at out studio, we expect you to arrive 10 minutes before your booking comences to allow us to inspect the vehicle and confirm your details.
If you are late we hold the right to reject your booking with no refund of any deposits or payment, this may be due to not being able to complete the works requested in the remaining time available.
Please ensure to alert us of any late arrivals so we can aim to either serve you or reschedule you.
Completion
Upon completion of a Service you will be asked to inspect the vehicle and confirm the Service has been completed to the specification as explained by us.
Should you be unsatisfied with the completion of the Service or You are dissatisfied with the Service or You make an allegation of damage caused by Us during the delivery of the Service you agree to detail the points at issue to Us and allow Us to rectify the same before leaving the premises by any reasonable means that we deem appropriate.
Any such defects must be notified to us within 24 hours after the completion of the Service.
Failure to make any such claim in that period shall constitute unqualified acceptance of the Service and waiver by you of all claims relating to the Service We provided.
We will not be held accountable for any dissatisfaction if Your vehicle has been cleaned by Yourself or a third party following any Service provided by Us as we cannot guarantee that the standard of workmanship matches ours.
In the event that You cannot be present at the completion of the Service You must provide Us with the name of a representative appointed by You to inspect the vehicle following delivery of a Service.
Website Content
All information and intellectual property found on this website, blog, or on any documentation otherwise provided by Us belong to TH Detailing Ltd; and any plagiarism, copying, or any use of such information without Our prior permission may be subject to appropriate legal action.
ClearPay
If You opt to use the 4 interest and fee free payment plan provided by ClearPay You are liable to pay in accordance to the agreement You sign when You apply for the finance package.
Any missed or late payments may be subject to late payment fees to ClearPay and may affect Your credit score. Once application has been accepted You will have a financial contract with ClearPay and not Us.
Once accepted your booking will become non-refundable.
Visa approved debit card only.
Limitation of Liability
Except in respect of fraud or personal injury to or death of any person, or any other liability which cannot be limited or excluded by law (for which no limit applies), OUR total liability however caused and whether in respect of one or more events, shall not exceed the sum of £1,000.
We expressly exclude liability for special, indirect or consequential loss or damage, including but not limited to loss or damage to data, loss of profit, business revenue, goodwill, reputation, contracts or anticipated savings whether caused by breach of contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise.
TERMS OF SERVICE
[FEB 2024]
INTRODUCTION
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this policy, “we”, “us” and “our” refer to TH Detailing Ltd.
2. HOW WE USE YOUR PERSONAL DATA
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is [our analytics tracking system]. This usage data may be processed for the purposes of analysing the use of the website and services.
2.3 We may process your account data (“account data“). The account data may include your name, email address and telephone number. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.
2.4 We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for [the purposes of enabling and monitoring your use of our website and services]. The legal basis for this processing is consent
2.5 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is [consent]
2.6 We may process [information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is consent]
2.7 We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include [your name, your contact details, telephone and information contained in communications between us and you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent.
2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.11 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users
2.13 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.14 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.16 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. PROVIDING YOUR PERSONAL DATA TO OTHERS
3.1 We do not share any data with any third party providers unless stated or gathered consent from the user.
4.INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
4.1 The hosting facilities for our website are situated in Europe .[ The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
4.2 The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to any European country will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission.
4.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. RETAINING AND DELETING PERSONAL DATA
5.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) [personal data category or categories] will be retained for a minimum period of 5 years following 22nd of May 2018
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
5.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. AMENDMENTS
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.
7. YOUR RIGHTS
7.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us.
8. ABOUT COOKIES
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9. COOKIES THAT WE USE
9.1 We use cookies for the following purposes:
(a) [authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(b) [personalisation – we use cookies [to store information about your preferences and to personalise the website for you][ (cookies used for this purpose are: [identify cookies])]];
(c) [security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally cookies.
(d) advertising – we use cookies to help us to display advertisements that will be relevant to you.
(e) analysis – we use cookies to help us to analyse the use and performance of our website and services
(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally
10. Cookies used by our service providers
10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
10.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/
10.4 We use identify service provider for general information. You can view the privacy policy of this service provider.
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. OUR DETAILS
12.1 This website is owned and operated by Tom Humphries.
12.2 You can contact us:
(a) [by post, to [the postal address given above]];
(b) [using our website contact form];
(c) [by telephone, on [the contact number published on our website from time to time]]; or
(d) [by email, using [the email address published on our website from time to time]].
PRIVACY POLICY
[FEB 2024]
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders over the value of £40 benefit from Free Shipping.
Local delivery
Local delivery is currently unavailable.
In-store pickup
You can skip the shipping fees with free local pickup at our studio. After placing your order and selecting Free Collection at checkout, your order will be prepared and ready for pick up within 4 working hours. We will send you an email when your order is ready. We'll be in touch to arrange a collection slot, typically after 5pm weekdays or during a Saturday. This is because we also operate a mobile service and sometimes are not present at the studio.
International Shipping
Sorry we do not offer international shipping on any orders at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at tom@thdetailing.co.uk with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Sorry, we can not ship to P.O Boxes.
Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food & Drink cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- All Clothing unless Faulty
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 working days days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tom@thdetailing.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tom@thdetailing.co.uk and send your item to: TH Detailing Ltd, Unit 14 Old Forge Trading Estate, Dudley Road, Stourbridge, DY9 8EL.
Return Shipping
To return your product, you should mail your product to: TH Detailing, Unit 1 Lye Business Centre, Enterprise Drive, Stourbridge, DY98QH. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.