Terms of Service
The legal stuff.
TH Detailing (“us”, “we”, or “our”).
Customer (“You”, “Your”)
The Service/Services means (“any service provided by TH Detailing”).
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Terms of Service [November 2020]
Please read these Terms of Service (“Terms”) carefully before using the Services.
Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to everyone who accesses or uses a Service.
By accessing or using a Service you agree to be bound by these Terms. If you disagree with any part of these Terms then you may not access the Service.
These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions and the Parties agree to submit to the exclusive jurisdiction of the courts of England.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between the parties regarding our Services, and supersede and replace any prior agreements we might have between us regarding the Services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing use our Services after those revisions become effective, You agree to be bound by the revised terms. If you do not agree to the new Terms, please stop using the Service.
All quotations are valid for 14 days, unless the condition of vehicle has drastically changed or deteriorated.
Payment is due immediately upon completion of the Service, unless agreed in writing by us. All late payments will be subject to 25% compensation being added to the invoice. Payment can be made by cash, card, PayPal or Bank Transfer. Cheques are not accepted. A receipt will be given at your request via email. If you have paid a deposit online we will take payment for the remainder with your preferred payment method. If you have paid in full online, a receipt can be issued upon request via email.
All Services require a non-refundable 50% deposit to be paid within 48 hours from the date of booking over the phone to secure the appointment unless otherwise stated by a member of the TH Detailing team. This deposit can be paid via Card whilst on the phone, or by PayPal or Bank Transfer. Failure to pay the deposit within 48 hours will result in your appointment being cancelled without notice.
Online bookings require a 50% deposit or payment in full via card or PayPal via our online booking system on our website to secure the appointment.
We have added a size guide on our website to help determine which vehicle size your vehicle is classed as. The reason for this is that bigger vehicles use more products and require more time which will require an addition cost from You. If the incorrect vehicle has been selected, we will amend your booking without notification. Vehicle sizes are determined by what the manufacturer states they are on their website.
Right of Refusal
We reserve the right to refuse to work on any vehicle for any reason.
Cancellations or Rescheduling by You
Should you need to cancel or reschedule a Service, you must provide notice by email or other electronic communication no less than 48 hours prior to the time the booking was scheduled for. Failure to do so will result in up to 100% of the agreed service being billed to you, even if a deposit will paid, we will recover the remainder from you. If in the instance you were required to pay a deposit to secure the booking and cancel before the 48 hour period, this will be retained by us as compensation with no refund being applicable.
When requesting another booking after a cancellation you will be asked for a partial or full payment to secure any future booking. All appointments are subject to our availability.
Cancellations or Rescheduling by Us
We will use all reasonable endeavours to complete all Services on the day we have agreed. We will only cancel or amend bookings in exceptional circumstances or where the weather is unsuitable. If the weather is unsuitable, You will be invited to drop the vehicle off at our studio.
Services will be provided in co-operation with Us. We will advise You in most cases as to the appropriate Service based upon the information provided by You. Should You choose a lower level of Service than is appropriate for the condition of the vehicle or than is recommended by Us, we will not warrant the effectiveness of the lesser Service.
Appointments are not confirmed until agreed in writing by Us. It is Your responsibility to ensure the receipt and accuracy of any confirmation of booking sent by Us. For verbal bookings it is Your responsibility to request written confirmation.
Removal of Items
You must ensure, prior to the Service commencing, it is requested that the vehicle to be worked on is emptied of all personal and non-fixed items within the car. It is Your responsibility to remove and re-install child seats.
Mobile Work space
We operate with the use of a van and require ample work space when operating our mobile service. We may require access to the inside of the vehicle thus will require adequate space around the vehicle to allow the doors to be opened without the risk of injury to any persons or damage to our equipment, your vehicle or your property. It is Your responsibility to ensure that You can accommodate this requirement prior to booking. We reserve the right to refuse to work in what We consider to be an unsafe working environment.
We have the following insurances in place [Public Liability up to £5,000,000]
We are not covered by insurance when operating on a public highway (a vehicle parked on the road or footpath) thus We will not do so. We ask that you seek permission of the land owner prior to any booking.
Service bookings are often made without the vehicle in question being seen in advance and as such the level of Service and estimated completion time and cost to You may alter. We will advice You of any necessary proposed alteration to the agreed Services but such alteration will not be compulsory and will not be charged for or actioned until You have approved it
The arrival time is an estimate and can fluctuate due to the condition of other scheduled works, weather, traffic and other circumstances outside of Our control.. Arrival and completion times or days is not the essence of the contract. Late arrival by Us does not constitute a breach of contract by Us nor does such lateness permit you to cancel the booking without charge.
Upon completion of a Service you will be asked to inspect the vehicle and confirm the Service has been completed to the specification as explained by us. Should you be unsatisfied with the completion of the Service or You are dissatisfied with the Service or You make an allegation of damage caused by Us during the delivery of the Service you agree to detail the points at issue to Us and allow Us to rectify the same before leaving the premises by any reasonable means that we deem appropriate Any such defects must be notified to us within 24 hours after the completion of the Service. Failure to make any such claim in that period shall constitute unqualified acceptance of the Service and waiver by you of all claims relating to the Service We provided. We will not be held accountable for any dissatisfaction if Your vehicle has been cleaned by Yourself or a third party following any Service provided by Us as we cannot guarantee that the standard of workmanship matches ours.
In the event that You cannot be present at the completion of the Service You must provide Us with the name of a representative appointed by You to inspect the vehicle following delivery of a Service.
All information and intellectual property found on this website, blog, or on any documentation otherwise provided by Us belong to TH Detailing; and any plagiarism, copying, or any use of such information without Our prior permission may be subject to appropriate legal action.
If You opt to use the 4 month interest and fee free payment plan provided by Payment Assist You are liable to pay in accordance to the agreement You sign when You apply for the finance package. Any missed or late payments may be subject to late payment fees to Payment Assist and may affect Your credit score. Once application has been accepted You will have a financial contract with Payment Assist and not TH Detailing. Once accepted it will become non-refundable. Visa approved debit card only.
Limitation of Liability
Except in respect of fraud or personal injury to or death of any person, or any other liability which cannot be limited or excluded by law (for which no limit applies), OUR total liability however caused and whether in respect of one or more events, shall not exceed the sum of £1,000.
We expressly exclude liability for special, indirect or consequential loss or damage, including but not limited to loss or damage to data, loss of profit, business revenue, goodwill, reputation, contracts or anticipated savings whether caused by breach of contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise.