Privacy Policy

Last Updated: 01 September 2026

Introduction
TH Detailing Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry or use our services.

1. Information We Collect
We may collect and process the following types of personal information:
Contact information, including your name, email address and telephone number.
Enquiry information, including any information you provide when completing a form, requesting a quotation or contacting us.
Customer information, including details relating to services you have enquired about, booked or purchased.
Technical and usage information, including your IP address, browser type, device information, pages visited and information about how you interact with our website.
Marketing preferences, including whether you have agreed to receive marketing communications from us.
We generally collect personal information directly from you when you contact us, submit a form, request a quotation or communicate with us.

2. How We Use Your Information
We may use your personal information to:
Respond to enquiries and quotation requests.
Communicate with you about our services.
Arrange, provide and manage services you have requested.
Maintain records relating to customers and enquiries.
Improve our website, services and customer experience.
Monitor website performance and understand how visitors use our website.
Send marketing communications where we are permitted to do so.
Protect our website and business against fraud, misuse or security threats.
Meet our legal and regulatory obligations.

3. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
Legitimate interests – where processing is necessary for the legitimate interests of operating, managing, improving and promoting our business, provided those interests do not override your rights and freedoms.
Consent – where you have given us permission to process your information for a particular purpose, including certain marketing activities and non-essential website cookies.
Legal obligation – where we are required to process or retain information to comply with the law.
Where we rely on consent, you may withdraw your consent at any time.

4. Website Forms and GoHighLevel
We use GoHighLevel to help manage website enquiries, customer information and communications.
When you submit information through a form on our website, the information you provide may be processed and stored using GoHighLevel’s systems.
We use this information to respond to your enquiry, manage our communications with you, provide requested services and maintain appropriate business records.

5. Google Analytics and Google Tag Manager
We use Google Analytics 4 (GA4) to understand how visitors use our website. This helps us measure website traffic, understand how people interact with our pages and improve the performance and user experience of our website.
We also use Google Tag Manager to manage and deploy tracking technologies used on our website.
These technologies may process information such as your IP address, browser information, device information, pages visited and interactions with our website.
Where required, analytics and other non-essential tracking technologies will only be used after you have provided the appropriate consent through our website’s cookie controls.
You can change or withdraw your cookie preferences using the cookie settings available on our website.

6. Marketing Communications
We may contact you with information about our services, promotions or updates where we have an appropriate lawful basis to do so.
Where marketing is based on your consent, you can withdraw that consent at any time.
You can also ask us to stop sending marketing communications by contacting us or using any unsubscribe option included within the communication.
We do not sell your personal information to third parties for their own marketing purposes.

7. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, manage enquiries or provide our services.
These may include:
Website hosting and technology providers.
Customer relationship management and communication providers, including GoHighLevel.
Website analytics and technology providers, including Google.
Professional advisers, accountants and other business service providers.
Authorities or regulatory bodies where disclosure is required by law.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate protections are in place.

8. International Data Transfers
Some third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.

9. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting or business requirements.
The length of time we retain information may depend on the nature of the information, our relationship with you and any legal obligations that apply.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.

10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information.
Request restriction of the way we process your personal information.
Object to certain types of processing.
Request the transfer of certain personal information to you or another organisation.
Withdraw your consent where processing is based on consent.
Some of these rights are subject to legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us using the details provided below.

12. Cookies
Our website uses cookies and similar technologies to provide essential website functionality and, with your consent where required, to understand website usage and measure performance.
Some cookies are necessary for the website to operate and do not require consent. Analytics, advertising and other non-essential cookies or similar technologies will only be used where permitted under applicable law and, where required, after you have provided consent.
You can manage or withdraw your cookie preferences using the cookie settings available on our website.
Further information about the cookies and tracking technologies used on our website can be found in our Cookie Policy or cookie settings.

13. Third-Party Websites
Our website may contain links to websites operated by third parties.
TH Detailing Ltd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

14. Complaints
If you have concerns about how TH Detailing Ltd handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.
Any updated version will be published on this page and the Last Updated date will be amended accordingly.

16. Contact Us
If you have any questions about this Privacy Policy, how TH Detailing Ltd uses your personal information or would like to exercise any of your data protection rights, please contact us:
Email: tom@thdetailing.co.uk