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Online Store Policy

Shipping, returns and other info regarding our online store.

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Orders over the value of £40 benefit from Free Shipping.

Local delivery

Local delivery is currently unavailable.

In-store pickup

You can skip the shipping fees with free local pickup at our studio. After placing your order and selecting Free Collection at checkout, your order will be prepared and ready for pick up within 4 working hours. We will send you an email when your order is ready. We'll be in touch to arrange a collection slot, typically after 5pm weekdays or during a Saturday. This is because we also operate a mobile service and sometimes are not present at the studio.

International Shipping

Sorry we do not offer international shipping on any orders

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at tom@thdetailing.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Sorry, we can not ship to P.O Boxes.

Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food & Drink cannot be returned.

 

Additional non-returnable items:

- Gift cards

- Downloadable software products

- All Clothing unless Faulty

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 working days days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tom@thdetailing.co.uk

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at tom@thdetailing.co.uk and send your item to: TH Detailing, Unit 1 Lye Business Centre, Enterprise Drive, Stourbridge, DY98QH.

Return Shipping

To return your product, you should mail your product to: TH Detailing, Unit 1 Lye Business Centre, Enterprise Drive, Stourbridge, DY98QH. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.